Privacy Policy
Name: BRANCH OF A FOREIGN COMPANY PROJECTOR 999 AG BELGRADE
Registered address: Šavnička 51, Apartment 1, 11030 Belgrade (Čukarica), Serbia
Business activity and activity code: 9604 – Physical well-being activities
Registration number: 29516774
Tax identification number (PIB): 115294544
Website: https://luchat8.com
Phone number: +381 69 4411 936
Contact email address: info@projector999.com
(hereinafter referred to as “the Company”), is responsible for the implementation of the Law on Personal Data Protection.
On behalf of the Company, we undertake to protect the privacy of all our customers. We collect only the necessary, basic data about customers/users, as well as data required for business operations and informing users, in accordance with good business practices and for the purpose of providing quality service. We provide customers with the right to choose, including the option to decide whether or not they wish to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly safeguarded and is accessible only to employees who require such data to perform their duties within the Company. All employees of the Company are responsible for respecting the principles of data privacy protection.
Types and Methods of Data Collection
When you contact us, whether by using our website or by communicating with us through social media and messaging applications, we may collect the following information about you:
Information you provide to us: You may provide us with your personal data when you create an account on our website, place an order, complete any form (such as registration forms, applications, or surveys), subscribe to our newsletter, participate in promotions via social media linked to our website, or correspond with us (via email, phone, chat, social media, or otherwise).
Depending on the information you provide, the data we collect during such communication may include your name, address, IP address or location, phone number, email address, date of birth, gender, photograph, username, purchase information, purchasing preferences, images, and financial data (including details of your credit or debit card, which are processed and stored by our payment processing partner).
We may also obtain information about you from other sources, such as accounts you hold on other websites, including indirect data sources originating, for example, from our partners, social and advertising networks, as well as from payment processors and courier services that handle deliveries.
We supplement the data you provide with information obtained from data enrichment services, such as publicly available data or data related to social trends, in order to provide you with better content or promotions. The Company will combine this data with existing information about the user to better understand customer interests and to provide relevant product recommendations and advertising, enhance the security of our website, and comply with our legal obligations. This data may include household size, household income, or profession. Such information may be linked to your personal data, such as your full name, email address, residential address, or phone number.
Collection, Storage, Processing, and Control of Data
Your personal data is collected, processed, and controlled by the Company for clearly defined purposes, in a manner permitted by law.
We collect and retain your personal data in order to provide you with the highest quality service, and we do so in accordance with this Privacy Policy, any specific privacy notices related to a particular product or service, or where required by applicable law.
The data you provide is stored for as long as necessary to fulfill the specific purpose for which it was provided or to comply with legal obligations. When the conditions for retaining such data are no longer met, we delete and remove it from our databases.
Furthermore, if users and website visitors no longer wish for us to store and process their personal data, they may request that we delete all their personal data from our systems. However, deletion or destruction of data is not possible where we are legally obligated to retain and process certain personal data. In such cases, we may be required to refuse your request and continue storing and processing the personal data in accordance with applicable law.
Purpose of Using Collected Personal Data
The purpose of collecting personal data is to provide you with services in compliance with all applicable laws, regulations, and other legal requirements. This includes providing, processing, maintaining, improving, and developing our services, such as delivery, activation, post-sale service confirmation, customer support, and similar activities.
We collect, analyze, and process data about the services our visitors request, as well as the pages they visit, in order to improve our services and products. We use this data to enhance the functionality and design of our website and to provide you with a better user experience. We also use your personal data for statistical purposes (such as number of visits, time spent on the website, user behavior, etc.).
Cookies
Information about you is collected by our IT systems each time you visit our website. Certain data is automatically generated and recorded by our IT systems—so-called cookies.
These small text files can help improve your experience on the website and facilitate your interaction with us. This may include storing your location or language preferences so that you do not have to re-enter information when revisiting the site, or ensuring that items you have added to your shopping cart are not lost while navigating between pages on our website.
We also use cookies to provide you with personalized marketing information and campaigns. The information provided by your device may vary depending on your operating system and device settings (e.g., PC, Mac, iPhone, Android, or other), as well as the type and model of the device you use. It may also include your IP address and device location, the internet browser you use, your mobile operator (for mobile devices), pages you have visited, time zone, location, and similar data.
Purpose of Using Collected Data
In order to provide you with services and enable access to our website, including ordering and delivery of products, account administration, and optimization of your experience, we use the collected information in several ways.
Sharing of Collected Data
In order to provide you with services and access to our website, we cooperate with a number of carefully selected third parties, such as:
Courier services that we use to deliver our products to you have access to information about your order, including your name and address.
Payment service providers have access to your information, which we use to process your payment data (including your credit/debit card details), in order to charge you for the services provided or for products you have purchased.
Providers of fraud prevention and cybersecurity services, with the aim of protecting both us and our clients.
Analytics and search engine providers, such as Google, which we use to improve and optimize our website.
Customer management service providers, which enable us to deliver services and improve and manage your customer experience.
Marketing and research companies that we may engage to help us conduct surveys regarding your use of our website and services.
IT and technology providers that support, maintain, and provide the technology and IT infrastructure underlying our website and the storage of your data.
Advertising partners, for marketing purposes: we may share your data with selected advertising and social media partners (including Facebook and Instagram) where necessary to select and display relevant advertisements about our products and services, as well as those of our partners.
We undertake not to use your personal data in a manner inconsistent with the purposes described in this Privacy Policy.
We reserve the right to engage third parties to facilitate the provision of services to our clients (e.g., maintenance, analysis, auditing, marketing, development, etc.). Such parties have limited access only to the information necessary to perform their tasks on our behalf and are obligated not to disclose or use such information for any other purpose. These parties will implement appropriate technical and organizational measures to ensure that processing complies with the requirements of this Privacy Policy and to safeguard the rights of data subjects.
We may share visitors’ data only when required to do so, and only with the following entities (in accordance with the law):
- Public authorities, government bodies, and other entities with public powers, where necessary to achieve any of the purposes set out in this Privacy Policy, or where required by law, or necessary for the establishment, exercise, or defense of our legal claims in accordance with applicable law.
- Partners and collaborators, in the case of organizing and conducting joint programs, events, or promotions with other companies on their websites or applications. Our partners will use your personal data only where we have obtained your prior consent for such purposes. If you do not agree, you may choose not to participate in such programs, promotions, or events and may request to unsubscribe from such services at any time.
Third-Party Websites and Social Media
Our website may contain links to the websites of our partners, advertisers, and affiliated companies. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to them. We are not responsible for the privacy policies of those websites, and we encourage you to review them before submitting any personal data.
Security
Protecting you and your personal data is very important to us. We take a number of reasonable steps to protect the personal data you provide, including:
Your personal data is protected through encryption, as well as antivirus and malware protection, ensuring that unauthorized persons cannot access the personal data you submit during the ordering process (including any financial information such as credit or debit card details).
When creating a user account, please ensure that you establish a unique username and password to access your account on our website, in order to prevent unauthorized use of your data.
If you do not store your credit or debit card information securely in a way that prevents third parties from making transactions (such as protecting your CVV number), your data may be subject to misuse.
We regularly monitor our servers and IT systems for potential vulnerabilities and attacks. However, please note that the transmission of information over the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website, and any transmission is at your own risk.
In particular, please be aware that if you voluntarily disclose personal data through communication channels outside of our website in an unsecured environment (such as email, SMS, chat messages, etc.), such information may be collected and used by third parties beyond our or your control.
We take all appropriate security measures to protect your information from unauthorized access, use, loss, or disclosure. To safeguard data stored on our servers, we continuously monitor our systems for potential vulnerabilities and attacks and apply high-level security measures within our data storage infrastructure.
Since the transmission of information over the Internet is never completely secure, and given that the Internet is not a 100% secure environment, we cannot guarantee the security of information transmitted via our website, despite our efforts to protect personal data.
This website may use social media applications or services that allow you to share content with other users (collectively, “social media applications”). Any personal data or other information you share through such applications may be read, collected, or used by other users of those applications, over whom we have little or no control. Accordingly, we cannot be held responsible for the use, misuse, or improper use of any personal data or other information that you share via social media applications.
Data Retention Period
We retain the data you provide for as long as you visit our website, use our services, or purchase our products, as well as for a reasonable period thereafter during which you may have questions related to our products and services.
You may request at any time that we delete your data from all databases in which your data is stored.
Rights of Data Subjects
You have the right to request and obtain information on whether we process your personal data, as well as the right to access all personal data collected during such processing.
If you notice any errors in the processing of your personal data, you have the right to request correction of such data.
You have the right to request, at any time, the restriction or cessation of the processing of your personal data, and this right cannot be denied or limited.
In addition to the right to request restriction of processing, you also have the right to request the deletion of your personal data collected during processing. Furthermore, you have the right to request the transfer (data portability) of your personal data to another service provider.
Commissioner for Information of Public Importance and Personal Data Protection
The competent authority for personal data protection is the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia. You may contact the Commissioner at the following address: Bulevar kralja Aleksandra 15, 11000 Belgrade, Republic of Serbia, or via email at office@poverenik.rs
, or by phone at +381 11 3408 900.
Questions and Complaints
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Phone number: +381 69 4411 936
Contact email address: info@projector999.com
Updates to the Privacy Policy
Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page regularly to stay informed about updates or changes to this Privacy Policy.